Natus Sensory Care – Build your customized service package

Rely on Natus Sensory Care to keep your equipment compliant, accurate, and ready.
Choose Essential, Protection, or both. Upgrade either with Premium for enhanced service and support.

Request a quote Learn more

2,000+
Service plans active worldwide, protecting equipment investments and ensuring reliable performance for healthcare providers

Trusted care. Proven performance

Professional maintenance and service coverage ensure your equipment delivers consistent, dependable results that you and your patients can trust.

Why service plans matter

Medical equipment requires specialized care to maintain accuracy, compliance, and reliability

Stay Compliant

Regular maintenance ensures your equipment meets regulatory standards and provides accurate results for patient care

Predictable Costs

Avoid unexpected repair bills and budget with confidence. Service plans provide fixed annual costs with no surprise expenses

Minimize Downtime

Preventive maintenance and priority service keep your equipment operational when you need it most

Protect Your Investment

Professional maintenance extends equipment lifespan and maintains resale value, maximizing your ROI

Expert Support

Access factory-trained technicians who understand your specific equipment inside and out

Consistent Results

Professional service and maintenance ensure your equipment delivers reliable, accurate performance over time

without a plan Pay-as-you-go	With a plan Comprehensive coverage
Unpredictable costs—repairs can run into thousands without warning	Fixed annual cost with no surprise bills
Extended downtime waiting for quotes, approvals, and parts	Priority service and faster resolution times
Risk compliance issues from missed calibrations	Scheduled calibrations with compliance documentation
Pay full price for every service call, travel, and labor	All service, travel, and labor included
Navigate through standard support channels during emergencies	Premium plans include free expert access
Equipment deteriorates faster without preventive maintenance	Proactive maintenance extends equipment life

Step 1: Choose your base coverage

Build your Sensory Care package

Start by selecting Essential calibration, Protection from repairs, or both. Then upgrade either one with premium enhancements.

Essential

Annual calibration

Stay compliant and confident with comprehensive annual calibration—everything you need to keep your equipment performing at its best

• Annual calibration service (labor & travel or freight included)

• Official certificate of calibration & full compliance documentation

Protection

Repair coverage

Protect your investment with comprehensive warranty coverage for equipment defects and malfunctions

• Full repair coverage for defects & malfunctions

• All parts & labor related to the defect included—no surprise costs

Step 2: Upgrade with Premium (optional)

Add Premium enhancements

Add Premium enhancements to Essential, Protection, or both for elevated service

Premium Essential

Natus Sensory CARE customized Premium service package

• Flexible scheduling around your patient appointments

• Advanced on-site performance verification & preventive maintenance

• If calibration doesn’t pass due to wear & tear items, immediate on-site replacement—no waiting, no extra costs

Premium Protection

• Fastest resolution with loaner or replacement equipment – minimal downtime

• Free expedited shipping both ways

• Free access to expert 3rd level support (2 hours every quarter)

Flexible Options: You can add Premium to Essential, Protection, or both modules independently.

Get your equipment assessment

Complete the form to receive a service care quote and maintenance plan tailored to your specific equipment and needs.

Managing 50+ devices?

Eligible for enterprise service plans with dedicated management support, custom SLAs, and individual services.

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