{"id":11791,"date":"2023-08-07T16:44:34","date_gmt":"2023-08-07T16:44:34","guid":{"rendered":"https:\/\/natussensory.com\/servicio-y-soporte\/technical-service\/"},"modified":"2026-09-15T12:06:53","modified_gmt":"2026-09-15T12:06:53","slug":"servicio-tecnico","status":"publish","type":"page","link":"https:\/\/natussensory.com\/es\/soporte\/servicio-tecnico\/","title":{"rendered":"Servicio t\u00e9cnico"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":8369,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-11791","page","type-page","status-publish","hentry"],"acf":{"content_blocks":[{"acf_fc_layout":"spacer","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"spacer":{"module_options":{"":null,"module_id":"n65143c26d4d03","module_class":"","module_background_type":"color","module_background_color":"#473089","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"height":"160"}},{"acf_fc_layout":"simple_content","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"content_full_width_landing":{"module_options":{"":null,"module_id":"n68ad7d1836288","module_class":"","module_background_type":"color","module_background_color":"#d4e9f9","module_background_image":"https:\/\/natussensory.com\/wp-content\/uploads\/Homepage-banner.jpg","module_background_video":"","activate_custom_padding":true,"padding_top_desktop":"40","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"","margin_top_tablet":"","margin_top_mobile":"","margin_bottom_desktop":"","margin_bottom_tablet":"","margin_bottom_mobile":"","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"activate_custom_container_width":false,"container_width":"","content":"<p>&nbsp;<\/p>\n<h2><\/h2>\n<h1 style=\"text-align: center;\">Servicio t\u00e9cnico<\/h1>\n<p style=\"text-align: center;\"><span style=\"font-size: 18px;\">Soporte que le permite ir un paso por delante. Nuestra promesa de ofrecer la excelencia no se acaba despu\u00e9s de haber comprado el producto.<br \/>\nEstamos con usted en cada paso de\u00a0cualquier procedimiento relacionado con la reparaci\u00f3n de equipos, el mantenimiento del servicio y los servicios de asistencia.<\/span><\/p>\n<p>&nbsp;<\/p>\n"}},{"acf_fc_layout":"custom_code","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"custom_code":{"module_options":{"":null,"module_id":"form","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":0,"padding_top_tablet":"","padding_top_mobile":"","padding_bottom_desktop":"","padding_bottom_tablet":"","padding_bottom_mobile":"","activate_custom_margin":false,"margin_top_desktop":"","margin_top_tablet":"","margin_top_mobile":"","margin_bottom_desktop":"","margin_bottom_tablet":"","margin_bottom_mobile":"","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"code":"<div class=\"natus-form-wrapper\">\r\n<style>\r\n      .natus-form-wrapper {\r\n          --blue: #0057a8;\r\n          --blue-dark: #003f7d;\r\n          --pale: #eef6fc;\r\n          --ink: #243b53;\r\n          --muted: #5d7185;\r\n          --line: #d7e2ec;\r\n          --danger: #b42318;\r\n          --white: #fff;\r\n          font-family: Arial, Helvetica, sans-serif;\r\n          font-size: 16px;\r\n          line-height: 1.5;\r\n          color: var(--ink);\r\n      }\r\n\r\n      .natus-form-wrapper *,\r\n      .natus-form-wrapper *::before,\r\n      .natus-form-wrapper *::after {\r\n          box-sizing: border-box;\r\n      }\r\n\r\n      .natus-form-wrapper .wrap {\r\n          max-width: 1040px;\r\n          margin: 36px auto;\r\n          padding: 0 18px;\r\n      }\r\n\r\n      .natus-form-wrapper .card {\r\n          overflow: hidden;\r\n          background: var(--white);\r\n          border: 1px solid #e2eaf1;\r\n          border-radius: 14px;\r\n          box-shadow: 0 12px 34px rgba(36,59,83,.10);\r\n      }\r\n\r\n      .natus-form-wrapper .header {\r\n          padding: 34px 40px 26px;\r\n          border-bottom: 1px solid var(--line);\r\n      }\r\n\r\n      .natus-form-wrapper h1 {\r\n          margin: 0 0 9px;\r\n          color: var(--blue);\r\n          font-size: clamp(1.8rem,4vw,2.4rem);\r\n          line-height: 1.15;\r\n      }\r\n\r\n      .natus-form-wrapper .header p,\r\n      .natus-form-wrapper .intro p {\r\n          margin: 0;\r\n          color: var(--muted);\r\n      }\r\n\r\n      .natus-form-wrapper .intro {\r\n          margin: 28px 40px 0;\r\n          padding: 18px 20px;\r\n          background: var(--pale);\r\n          border-left: 4px solid var(--blue);\r\n          border-radius: 7px;\r\n      }\r\n\r\n      .natus-form-wrapper .intro strong {\r\n          display: block;\r\n          margin-bottom: 5px;\r\n          color: var(--blue-dark);\r\n      }\r\n\r\n      .natus-form-wrapper form {\r\n          padding: 32px 40px 40px;\r\n      }\r\n\r\n      .natus-form-wrapper fieldset {\r\n          margin: 0 0 34px;\r\n          padding: 0 0 30px;\r\n          border: 0;\r\n          border-bottom: 1px solid var(--line);\r\n      }\r\n\r\n      .natus-form-wrapper fieldset:last-of-type {\r\n          border-bottom: 0;\r\n          padding-bottom: 0;\r\n      }\r\n\r\n      .natus-form-wrapper legend {\r\n          width: 100%;\r\n          margin-bottom: 18px;\r\n          padding: 0;\r\n          color: var(--blue-dark);\r\n          font-size: 1.25rem;\r\n          font-weight: 700;\r\n      }\r\n\r\n      .natus-form-wrapper .grid {\r\n          display: grid;\r\n          grid-template-columns: repeat(2, minmax(0, 1fr));\r\n          gap: 20px;\r\n      }\r\n\r\n      .natus-form-wrapper .full {\r\n          grid-column: 1 \/ -1;\r\n      }\r\n\r\n      .natus-form-wrapper label {\r\n          display: block;\r\n          margin-bottom: 7px;\r\n          font-weight: 700;\r\n      }\r\n\r\n      .natus-form-wrapper .required {\r\n          color: var(--danger);\r\n      }\r\n\r\n      .natus-form-wrapper input,\r\n      .natus-form-wrapper select,\r\n      .natus-form-wrapper textarea {\r\n          width: 100%;\r\n          min-height: 46px;\r\n          padding: 11px 13px;\r\n          color: var(--ink);\r\n          background: #fff;\r\n          border: 1px solid var(--line);\r\n          border-radius: 7px;\r\n          font: inherit;\r\n      }\r\n\r\n      .natus-form-wrapper input:focus,\r\n      .natus-form-wrapper select:focus,\r\n      .natus-form-wrapper textarea:focus {\r\n          outline: 0;\r\n          border-color: var(--blue);\r\n          box-shadow: 0 0 0 3px rgba(0,87,168,.14);\r\n      }\r\n\r\n      .natus-form-wrapper textarea {\r\n          min-height: 145px;\r\n          resize: vertical;\r\n      }\r\n\r\n      .natus-form-wrapper #customerIssue {\r\n          min-height: 210px;\r\n      }\r\n\r\n      .natus-form-wrapper .help {\r\n          display: block;\r\n          margin-top: 6px;\r\n          color: var(--muted);\r\n          font-size: .84rem;\r\n      }\r\n\r\n      .natus-form-wrapper .notice {\r\n          margin: 0 0 22px;\r\n          color: var(--muted);\r\n          font-size: .86rem;\r\n      }\r\n\r\n      .natus-form-wrapper .conditional {\r\n          display: none;\r\n          padding: 18px;\r\n          background: #fff8e6;\r\n          border: 1px solid #ead7a1;\r\n          border-radius: 7px;\r\n      }\r\n\r\n      .natus-form-wrapper .conditional.show {\r\n          display: block;\r\n      }\r\n\r\n      .natus-form-wrapper .actions {\r\n          display: flex;\r\n          align-items: center;\r\n          gap: 16px;\r\n      }\r\n\r\n      .natus-form-wrapper button {\r\n          min-width: 190px;\r\n          min-height: 48px;\r\n          padding: 13px 28px;\r\n          color: #fff;\r\n          background: var(--blue);\r\n          border: 0;\r\n          border-radius: 7px;\r\n          font-size: 1rem;\r\n          font-weight: 700;\r\n          cursor: pointer;\r\n      }\r\n\r\n      .natus-form-wrapper button:hover:not(:disabled) {\r\n          background: var(--blue-dark);\r\n      }\r\n\r\n      .natus-form-wrapper button:disabled {\r\n          cursor: not-allowed;\r\n          opacity: .7;\r\n      }\r\n\r\n      .natus-form-wrapper .hidden {\r\n          display: none !important;\r\n      }\r\n\r\n      @media(max-width: 760px) {\r\n          .natus-form-wrapper .wrap {\r\n              margin: 18px auto;\r\n              padding: 0 10px;\r\n          }\r\n\r\n          .natus-form-wrapper .header {\r\n              padding: 26px 22px 20px;\r\n          }\r\n\r\n          .natus-form-wrapper .intro {\r\n              margin: 22px 22px 0;\r\n          }\r\n\r\n          .natus-form-wrapper form {\r\n              padding: 27px 22px 30px;\r\n          }\r\n\r\n          .natus-form-wrapper .grid {\r\n              grid-template-columns: 1fr;\r\n          }\r\n\r\n          .natus-form-wrapper .full {\r\n              grid-column: auto;\r\n          }\r\n\r\n          .natus-form-wrapper .actions {\r\n              align-items: stretch;\r\n              flex-direction: column;\r\n          }\r\n\r\n          .natus-form-wrapper button {\r\n              width: 100%;\r\n          }\r\n      }\r\n  <\/style>\r\n<div class=\"wrap\">\r\n<main class=\"card\">\r\n<section aria-label=\"Welcome\" class=\"intro\" data-i18n-aria-label=\"welcomeAriaLabel\" id=\"welcomeSection\">\r\n<strong data-i18n=\"welcomeTitle\" id=\"welcomeTitle\">Welcome to Natus Sensory Technical Support<\/strong>\r\n<p data-i18n=\"welcomeText\" id=\"welcomeText\">Please complete the form below. Providing the product, service address and any existing case reference will help us review your request efficiently.<\/p>\r\n<\/section>\r\n<form action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8&amp;orgId=00D5w000000ZAgA\" id=\"supportForm\" method=\"POST\">\r\n<!-- Core Salesforce fields -->\r\n<input name=\"orgid\" type=\"hidden\" value=\"00D5w000000ZAgA\"\/>\r\n<input name=\"retURL\" type=\"hidden\" value=\"https:\/\/natussensory.com\/support\/technical-service\/\"\/>\r\n<input id=\"external\" name=\"external\" type=\"hidden\" value=\"1\"\/>\r\n<input name=\"type\" type=\"hidden\" value=\"Technical Service\"\/>\r\n<input name=\"RecordTypeId\" type=\"hidden\" value=\"012UL000000QHtFYAW\"\/>\r\n<input id=\"00N5w00000Rgc0K\" name=\"00N5w00000Rgc0K\" type=\"hidden\" value=\"No Fulfillment\"\/>\r\n<!-- Populated by JavaScript -->\r\n<input id=\"caseArea\" name=\"00N5w00000Rgc1B\" type=\"hidden\" value=\"\"\/>\r\n<input id=\"operatingUnit\" name=\"00N5w00000Rgc1h\" type=\"hidden\" value=\"\"\/>\r\n<input id=\"currency\" name=\"currency\" type=\"hidden\" value=\"\"\/>\r\n<textarea aria-hidden=\"true\" class=\"hidden\" id=\"salesforceDescription\" name=\"description\" tabindex=\"-1\"><\/textarea>\r\n<fieldset>\r\n<legend data-i18n=\"contactDetails\" id=\"legendContactDetails\">Contact details<\/legend>\r\n<div class=\"grid\">\r\n<div>\r\n<label data-i18n-label=\"hospital\" for=\"company\" id=\"labelCompany\">\r\n                Hospital \/ Clinic \/ Organisation\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"organization\" data-i18n-placeholder=\"organisationPlaceholder\" id=\"company\" maxlength=\"80\" name=\"company\" placeholder=\"Organisation name\" required=\"\" type=\"text\"\/>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"contactName\" for=\"name\" id=\"labelName\">\r\n                Contact name\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"name\" data-i18n-placeholder=\"fullNamePlaceholder\" id=\"name\" maxlength=\"80\" name=\"name\" placeholder=\"Full name\" required=\"\" type=\"text\"\/>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"email\" for=\"email\" id=\"labelEmail\">\r\n                Email\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"email\" data-i18n-placeholder=\"emailPlaceholder\" id=\"email\" maxlength=\"80\" name=\"email\" placeholder=\"name@example.com\" required=\"\" type=\"email\"\/>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"phone\" for=\"phone\" id=\"labelPhone\">\r\n                Phone\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"tel\" data-i18n-placeholder=\"dialCode\" id=\"phone\" maxlength=\"40\" name=\"phone\" placeholder=\"Include international dialling code\" required=\"\" type=\"tel\"\/>\r\n<\/div>\r\n<\/div>\r\n<\/fieldset>\r\n<fieldset>\r\n<legend data-i18n=\"serviceAddress\" id=\"legendServiceAddress\">Service address<\/legend>\r\n<div class=\"grid\">\r\n<div class=\"full\">\r\n<label data-i18n-label=\"address\" for=\"address\" id=\"labelAddress\">\r\n                Address\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"street-address\" data-i18n-placeholder=\"addressPlaceholder\" id=\"address\" maxlength=\"180\" placeholder=\"Building, department and street\" required=\"\" type=\"text\"\/>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"city\" for=\"city\" id=\"labelCity\">\r\n                City\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"address-level2\" data-i18n-placeholder=\"cityPlaceholder\" id=\"city\" maxlength=\"80\" placeholder=\"City or town\" required=\"\" type=\"text\"\/>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"postcode\" for=\"zip\" id=\"labelPostcode\">\r\n                ZIP \/ Postcode\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"postal-code\" data-i18n-placeholder=\"postcodePlaceholder\" id=\"zip\" maxlength=\"20\" placeholder=\"ZIP or postcode\" required=\"\" type=\"text\"\/>\r\n<\/div>\r\n<div class=\"full\">\r\n<label data-i18n-label=\"country\" for=\"country\" id=\"labelCountry\">\r\n                Country\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input autocomplete=\"country-name\" data-i18n-placeholder=\"countryPlaceholder\" id=\"country\" maxlength=\"80\" placeholder=\"For example, Spain, Espa\u00f1a, Germany or Deutschland\" required=\"\" type=\"text\"\/>\r\n<span class=\"help\" data-i18n=\"countryHelp\" id=\"countryHelp\">\r\n                You may enter the country in English or its local language.\r\n              <\/span>\r\n<\/div>\r\n<\/div>\r\n<\/fieldset>\r\n<fieldset>\r\n<legend data-i18n=\"productInformation\" id=\"legendProductInformation\">Product information<\/legend>\r\n<div class=\"grid\">\r\n<div>\r\n<label data-i18n-label=\"productFamily\" for=\"productFamily\" id=\"labelProductFamily\">\r\n                Product Family\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<select id=\"productFamily\" required=\"\">\r\n<option data-i18n=\"selectProductFamily\" id=\"productFamilyPlaceholder\" value=\"\">Select a product family<\/option>\r\n<option value=\"Algo\">Algo<\/option>\r\n<option value=\"Aurical\">Aurical<\/option>\r\n<option value=\"Biologic\">Biologic<\/option>\r\n<option value=\"EchoScreen\">EchoScreen<\/option>\r\n<option value=\"Hi-Pro\">Hi-Pro<\/option>\r\n<option value=\"ICS\">ICS<\/option>\r\n<option value=\"Madsen\">Madsen<\/option>\r\n<option value=\"Neoblue\">Neoblue<\/option>\r\n<option value=\"NicView\">NicView<\/option>\r\n<option value=\"Otobase\">Otobase<\/option>\r\n<option value=\"Otosuite\">Otosuite<\/option>\r\n<option value=\"Radiometer\">Radiometer<\/option>\r\n<option value=\"Retcam\">Retcam<\/option>\r\n<option value=\"Other\">Other<\/option>\r\n<\/select>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"product\" for=\"product\" id=\"labelProduct\">\r\n                Product\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<select disabled=\"\" id=\"product\" required=\"\">\r\n<option value=\"\">Select a product family first<\/option>\r\n<\/select>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"serialNumber\" for=\"serialNumber\" id=\"labelSerialNumber\">\r\n                Serial number\r\n              <\/label>\r\n<input data-i18n-placeholder=\"ifAvailable\" id=\"serialNumber\" maxlength=\"80\" placeholder=\"If available\" type=\"text\"\/>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"existingCase\" for=\"existingCaseNumber\" id=\"labelExistingCaseNumber\">\r\n                Existing Natus case number\r\n              <\/label>\r\n<input data-i18n-placeholder=\"ifApplicable\" id=\"existingCaseNumber\" maxlength=\"35\" placeholder=\"If applicable\" type=\"text\"\/>\r\n<\/div>\r\n<div class=\"full\">\r\n<label data-i18n-label=\"yourReference\" for=\"customerReference\" id=\"labelCustomerReference\">\r\n                Your reference number\r\n              <\/label>\r\n<input data-i18n-placeholder=\"customerReference\" id=\"customerReference\" maxlength=\"35\" name=\"00N5w00000SJlA2\" placeholder=\"Purchase order or internal ticket, if applicable\" type=\"text\"\/>\r\n<\/div>\r\n<\/div>\r\n<\/fieldset>\r\n<fieldset>\r\n<legend data-i18n=\"requestDetails\" id=\"legendRequestDetails\">Request details<\/legend>\r\n<div class=\"grid\">\r\n<div class=\"full\">\r\n<label data-i18n-label=\"subject\" for=\"subject\" id=\"labelSubject\">\r\n                Subject\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<input data-i18n-placeholder=\"subjectPlaceholder\" id=\"subject\" maxlength=\"80\" name=\"subject\" placeholder=\"Brief summary of the issue\" required=\"\" type=\"text\"\/>\r\n<\/div>\r\n<div class=\"full\">\r\n<label data-i18n-label=\"detailedDescription\" for=\"customerIssue\" id=\"labelDetailedDescription\">\r\n                Detailed description\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<textarea data-i18n-placeholder=\"detailedDescriptionPlaceholder\" id=\"customerIssue\" placeholder=\"Describe the issue, including error messages, when it began and troubleshooting already performed.\" required=\"\"><\/textarea>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"patientHarmed\" for=\"00N5w00000Rgc0u\" id=\"labelPatientHarmed\">\r\n                Was a user or patient harmed?\r\n                <span class=\"required\">*<\/span>\r\n<br\/><br\/>\r\n<\/label>\r\n<select id=\"00N5w00000Rgc0u\" name=\"00N5w00000Rgc0u\" required=\"\" data-i18n-title=\"patientHarmedTitle\" title=\"Patient or User Harmed?\">\r\n<option data-i18n=\"select\" id=\"patientHarmedSelect\" value=\"\">Select<\/option>\r\n<option data-i18n=\"no\" id=\"patientHarmedNo\" value=\"No\">No<\/option>\r\n<option data-i18n=\"yes\" id=\"patientHarmedYes\" value=\"Yes\">Yes<\/option>\r\n<\/select>\r\n<\/div>\r\n<div>\r\n<label data-i18n-label=\"seriousIncident\" for=\"00N5w00000Rgc0a\" id=\"labelSeriousIncident\">\r\n                Has this incident resulted in a fatality, serious injury, or environmental hazard?\r\n                <span class=\"required\">*<\/span>\r\n<\/label>\r\n<select id=\"00N5w00000Rgc0a\" name=\"00N5w00000Rgc0a\" required=\"\" data-i18n-title=\"seriousIncidentTitle\" title=\"Death\/Serious Injury\/Environmental Hazard?\">\r\n<option data-i18n=\"select\" id=\"incidentSelect\" value=\"\">Select<\/option>\r\n<option data-i18n=\"no\" id=\"incidentNo\" value=\"No\">No<\/option>\r\n<option data-i18n=\"death\" id=\"incidentDeath\" value=\"Death\">Death<\/option>\r\n<option data-i18n=\"seriousInjury\" id=\"incidentSeriousInjury\" value=\"Serious Injury\">Serious Injury<\/option>\r\n<option data-i18n=\"environmentalHazard\" id=\"incidentEnvironmentalHazard\" value=\"Environmental Hazard\">Environmental Hazard<\/option>\r\n<option data-i18n=\"potentialDeathInjury\" id=\"incidentPotentialDeathInjury\" value=\"Potential for Death\/Injury\">Potential for Death\/Injury<\/option>\r\n<option data-i18n=\"potentialEnvironmentalHazard\" id=\"incidentPotentialEnvironmentalHazard\" value=\"Potential Environmental Hazard\">Potential Environmental Hazard<\/option>\r\n<\/select>\r\n<\/div>\r\n<\/div>\r\n<\/fieldset>\r\n<p class=\"notice\"><span data-i18n=\"privacyNoticeBefore\" id=\"privacyNoticeBefore\"><\/span> <a data-i18n=\"privacyPolicy\" href=\"https:\/\/natussensory.com\/privacy-policy\/\" id=\"privacyPolicyLink\" rel=\"noopener noreferrer\" target=\"_blank\">\r\n            Privacy Policy\r\n          <\/a> <span data-i18n=\"privacyNoticeAfter\" id=\"privacyNoticeAfter\"><\/span><\/p>\r\n<div class=\"actions\">\r\n<button data-i18n=\"submit\" id=\"submitButton\" type=\"submit\">\r\n            Submit request\r\n          <\/button>\r\n<span class=\"help\" id=\"requiredFieldHelp\"><span class=\"required\">*<\/span> <span data-i18n=\"requiredField\" id=\"requiredFieldText\"><\/span><\/span>\r\n<\/div>\r\n<\/form>\r\n<\/main>\r\n<\/div>\r\n<\/div>\r\n<script>\r\n(() => {\r\n  const $ = id => document.getElementById(id);\r\n\r\n  const pathParts = window.location.pathname.toLowerCase().split(\"\/\").filter(Boolean);\r\n  const supportedLanguages = [\"fr\", \"de\", \"es\", \"it\"];\r\n\r\n\tconst lang =\r\n \t supportedLanguages.includes(pathParts[0])\r\n   \t ? pathParts[0]\r\n    \t: \"en\";\r\n\r\n  const translations = {\r\n  \"en\": {\r\n    \"welcomeAriaLabel\": \"Welcome\",\r\n    \"welcomeTitle\": \"Welcome to Natus Sensory Technical Support\",\r\n    \"welcomeText\": \"Please complete the form below. Providing the product, service address and any existing case reference will help us review your request efficiently.\",\r\n    \"contactDetails\": \"Contact details\",\r\n    \"hospital\": \"Hospital \/ Clinic \/ Organisation\",\r\n    \"organisationPlaceholder\": \"Organisation name\",\r\n    \"contactName\": \"Contact name\",\r\n    \"fullNamePlaceholder\": \"Full name\",\r\n    \"email\": \"Email\",\r\n    \"emailPlaceholder\": \"name@example.com\",\r\n    \"phone\": \"Phone\",\r\n    \"dialCode\": \"Include international dialling code\",\r\n    \"serviceAddress\": \"Service address\",\r\n    \"address\": \"Address\",\r\n    \"addressPlaceholder\": \"Building, department and street\",\r\n    \"city\": \"City\",\r\n    \"cityPlaceholder\": \"City or town\",\r\n    \"postcode\": \"ZIP \/ Postcode\",\r\n    \"postcodePlaceholder\": \"ZIP or postcode\",\r\n    \"country\": \"Country\",\r\n    \"countryPlaceholder\": \"For example, Spain, Espa\u00f1a, Germany or Deutschland\",\r\n    \"countryHelp\": \"You may enter the country in English or its local language.\",\r\n    \"productInformation\": \"Product information\",\r\n    \"productFamily\": \"Product Family\",\r\n    \"selectProductFamily\": \"Select a product family\",\r\n    \"selectProductFamilyFirst\": \"Select a product family first\",\r\n    \"product\": \"Product\",\r\n    \"selectProduct\": \"Select a product\",\r\n    \"serialNumber\": \"Serial number\",\r\n    \"ifAvailable\": \"If available\",\r\n    \"existingCase\": \"Existing Natus case number\",\r\n    \"ifApplicable\": \"If applicable\",\r\n    \"yourReference\": \"Your reference number\",\r\n    \"customerReference\": \"Purchase order or internal ticket, if applicable\",\r\n    \"requestDetails\": \"Request details\",\r\n    \"subject\": \"Subject\",\r\n    \"subjectPlaceholder\": \"Brief summary of the issue\",\r\n    \"detailedDescription\": \"Detailed description\",\r\n    \"detailedDescriptionPlaceholder\": \"Describe the issue, including error messages, when it began and troubleshooting already performed.\",\r\n    \"patientHarmed\": \"Was a user or patient harmed?\",\r\n    \"patientHarmedTitle\": \"Patient or User Harmed?\",\r\n    \"seriousIncident\": \"Has this incident resulted in a fatality, serious injury, or environmental hazard?\",\r\n    \"seriousIncidentTitle\": \"Death\/Serious Injury\/Environmental Hazard?\",\r\n    \"select\": \"Select\",\r\n    \"yes\": \"Yes\",\r\n    \"no\": \"No\",\r\n    \"death\": \"Death\",\r\n    \"seriousInjury\": \"Serious Injury\",\r\n    \"environmentalHazard\": \"Environmental Hazard\",\r\n    \"potentialDeathInjury\": \"Potential for Death\/Injury\",\r\n    \"potentialEnvironmentalHazard\": \"Potential Environmental Hazard\",\r\n    \"privacyNoticeBefore\": \"By submitting this form, you consent to Natus Sensory processing the information provided to review and respond to your support request. Please review our\",\r\n    \"privacyPolicy\": \"Privacy Policy\",\r\n    \"privacyNoticeAfter\": \". Do not include patient names, dates of birth, medical record numbers or other patient-identifying information.\",\r\n    \"submit\": \"Submit request\",\r\n    \"requiredField\": \"Required field\",\r\n    \"submitting\": \"Submitting...\"\r\n  },\r\n\t\"fr\": {\r\n  \"welcomeAriaLabel\": \"Bienvenue\",\r\n\r\n  \"welcomeTitle\": \"Bienvenue au support technique Natus Sensory\",\r\n\r\n  \"welcomeText\": \"Veuillez remplir le formulaire ci-dessous. En indiquant le produit concern\u00e9, l'adresse o\u00f9 est install\u00e9 le produit et, le cas \u00e9ch\u00e9ant, la r\u00e9f\u00e9rence du dossier, vous nous aiderez \u00e0 traiter votre demande plus efficacement.\",\r\n\r\n  \"contactDetails\": \"Contact\",\r\n\r\n  \"hospital\": \"Nom de l'entreprise\",\r\n  \"organisationPlaceholder\": \"Nom de l'entreprise\",\r\n\r\n  \"contactName\": \"Nom\",\r\n  \"fullNamePlaceholder\": \"Nom\",\r\n\r\n  \"email\": \"Email\",\r\n  \"emailPlaceholder\": \"nom@exemple.com\",\r\n\r\n  \"phone\": \"Num\u00e9ro de t\u00e9l\u00e9phone\",\r\n  \"dialCode\": \"Indiquer l'indicatif international\",\r\n\r\n  \"serviceAddress\": \"Adresse de service\",\r\n\r\n  \"address\": \"Adresse de rue\",\r\n  \"addressPlaceholder\": \"Adresse de rue\",\r\n\r\n  \"city\": \"Ville\",\r\n  \"cityPlaceholder\": \"Ville\",\r\n\r\n  \"postcode\": \"Code postal\",\r\n  \"postcodePlaceholder\": \"Code postal\",\r\n\r\n  \"country\": \"Pays\",\r\n  \"countryPlaceholder\": \"Pays\",\r\n\r\n  \"countryHelp\": \"Vous pouvez saisir le Pays en Anglais ou dans votre langue. Les demandes de distributeurs sont reconnues et achemin\u00e9es automatiquement ; dans le cas contraire, l'unit\u00e9 op\u00e9rationnelle et la devise sont d\u00e9finies par d\u00e9faut sur IRE et USD pour les DP.\",\r\n\r\n  \"productInformation\": \"Informations sur le produit\",\r\n\r\n  \"productFamily\": \"Famille de produits\",\r\n  \"selectProductFamily\": \"S\u00e9lectionnez une famille de produits\",\r\n  \"selectProductFamilyFirst\": \"S\u00e9lectionnez d'abord une famille de produits\",\r\n\r\n  \"product\": \"Produit\",\r\n  \"selectProduct\": \"S\u00e9lectionnez un produit\",\r\n\r\n  \"serialNumber\": \"Num\u00e9ro de s\u00e9rie\",\r\n  \"ifAvailable\": \"Si disponible\",\r\n\r\n  \"existingCase\": \"Num\u00e9ro de dossier existant\",\r\n  \"ifApplicable\": \"Si applicable\",\r\n\r\n  \"yourReference\": \"Num\u00e9ro de dossier\",\r\n  \"customerReference\": \"N\u00b0 de bon de commande ou Reference, si applicable\",\r\n\r\n  \"requestDetails\": \"D\u00e9tails de votre demande\",\r\n\r\n  \"subject\": \"Objet\",\r\n  \"subjectPlaceholder\": \"Bref r\u00e9sum\u00e9 du probl\u00e8me\",\r\n\r\n  \"detailedDescription\": \"Description d\u00e9taill\u00e9e\",\r\n  \"detailedDescriptionPlaceholder\": \"D\u00e9crivez le probl\u00e8me, en pr\u00e9cisant les messages d'erreur, depuis quand il se produit et les mesures de d\u00e9pannage d\u00e9j\u00e0 effectu\u00e9es.\",\r\n\r\n  \"patientHarmed\": \"Un utilisateur ou un patient a-t-il \u00e9t\u00e9 bless\u00e9 ?\",\r\n  \"patientHarmedTitle\": \"Un utilisateur ou un patient a-t-il \u00e9t\u00e9 bless\u00e9 ?\",\r\n\r\n  \"seriousIncident\": \"Cet incident a-t-il entra\u00een\u00e9 un d\u00e9c\u00e8s, une blessure grave ou un danger environnemental ?\",\r\n  \"seriousIncidentTitle\": \"D\u00e9c\u00e8s \/ Blessure grave \/ Danger environnemental ?\",\r\n\r\n  \"select\": \"S\u00e9lectionner\",\r\n  \"yes\": \"Oui\",\r\n  \"no\": \"Non\",\r\n\r\n  \"death\": \"D\u00e9c\u00e8s\",\r\n  \"seriousInjury\": \"Blessure grave\",\r\n  \"environmentalHazard\": \"Danger environnemental\",\r\n  \"potentialDeathInjury\": \"Risque de d\u00e9c\u00e8s ou de blessure\",\r\n  \"potentialEnvironmentalHazard\": \"Risque environnemental potentiel\",\r\n\r\n  \"privacyNoticeBefore\": \"En envoyant ce formulaire, vous acceptez que Natus Sensory traite les informations fournies afin d'examiner votre demande d'assistance et d'y r\u00e9pondre. Veuillez consulter notre\",\r\n\r\n  \"privacyPolicy\": \"Politique de confidentialit\u00e9\",\r\n\r\n  \"privacyNoticeAfter\": \". N'indiquez pas les noms des patients, leurs dates de naissance, leurs num\u00e9ros de dossier m\u00e9dical ni aucune autre information permettant de les identifier.\",\r\n\r\n  \"submit\": \"Soumettre la demande\",\r\n\r\n  \"requiredField\": \"Champ obligatoire\",\r\n\r\n  \"submitting\": \"Envoi en cours...\"\r\n},\r\n\t\"de\": {\r\n  \"welcomeAriaLabel\": \"Willkommen\",\r\n\r\n  \"welcomeTitle\": \"Willkommen beim technischen Support von Natus Sensory\",\r\n\r\n  \"welcomeText\": \"Bitte f\u00fcllen Sie das untenstehende Formular aus. Die Angabe des Produkts, der Firmenadresse und einer eventuelle bereits existierenden Vorgangsnummer hilft uns, Ihre Anfrage z\u00fcgig zu bearbeiten.\",\r\n\r\n  \"contactDetails\": \"Kontaktdaten\",\r\n\r\n  \"hospital\": \"Firmenname\",\r\n  \"organisationPlaceholder\": \"Name der Organisation\",\r\n\r\n  \"contactName\": \"Name\",\r\n  \"fullNamePlaceholder\": \"Vollst\u00e4ndiger Name\",\r\n\r\n  \"email\": \"E-Mail\",\r\n  \"emailPlaceholder\": \"name@beispiel.de\",\r\n\r\n  \"phone\": \"Telefonnummer\",\r\n  \"dialCode\": \"Bitte den L\u00e4ndervorwahl mit angeben\",\r\n\r\n  \"serviceAddress\": \"Serviceadresse\",\r\n\r\n  \"address\": \"Adresse\",\r\n  \"addressPlaceholder\": \"Geb\u00e4ude, Abteilung und Stra\u00dfe\",\r\n\r\n  \"city\": \"Stadt\",\r\n  \"cityPlaceholder\": \"Stadt oder Ort\",\r\n\r\n  \"postcode\": \"PLZ\",\r\n  \"postcodePlaceholder\": \"Postleitzahl\",\r\n\r\n  \"country\": \"Land\",\r\n  \"countryPlaceholder\": \"Zum Beispiel Deutschland, Spanien, Frankreich oder Italien\",\r\n\r\n  \"countryHelp\": \"Sie k\u00f6nnen die Angaben auf Deutsch oder in der jeweiligen Landessprache eingeben. Anerkannte Direktm\u00e4rkte werden automatisch weitergeleitet; andernfalls werden f\u00fcr Vertriebspartner standardm\u00e4\u00dfig \u201eIRE\u201c als Gesch\u00e4ftbereich und \u201eUSD\u201c als W\u00e4hrung verwendet.\",\r\n\r\n  \"productInformation\": \"Produktinformationen\",\r\n\r\n  \"productFamily\": \"Produktfamilie\",\r\n  \"selectProductFamily\": \"Produktfamilie ausw\u00e4hlen\",\r\n  \"selectProductFamilyFirst\": \"W\u00e4hlen Sie zuerst eine Produktkategorie aus\",\r\n\r\n  \"product\": \"Produkt\",\r\n  \"selectProduct\": \"Produkt ausw\u00e4hlen\",\r\n\r\n  \"serialNumber\": \"Seriennummer\",\r\n  \"ifAvailable\": \"Falls verf\u00fcgbar\",\r\n\r\n  \"existingCase\": \"Bestehende Vorgangsnummer\",\r\n  \"ifApplicable\": \"Falls zutreffend\",\r\n\r\n  \"yourReference\": \"Ihre Vorgangsnummer\",\r\n  \"customerReference\": \"Bestellnummer oder internes Ticket, falls vorhanden\",\r\n\r\n  \"requestDetails\": \"Details zu Ihrer Anfrage\",\r\n\r\n  \"subject\": \"Betreff\",\r\n  \"subjectPlaceholder\": \"Kurze Zusammenfassung Ihrer Anfrage\",\r\n\r\n  \"detailedDescription\": \"Ausf\u00fchrliche Beschreibung Ihrer Anfrage\",\r\n  \"detailedDescriptionPlaceholder\": \"Beschreiben Sie das Problem, einschlie\u00dflich etwaiger Fehlermeldungen, wann der Fehler aufgetreten ist und welche Ma\u00dfnahmen zur Fehlerbehebung bereits ergriffen wurden.\",\r\n\r\n  \"patientHarmed\": \"Wurde ein\/e Anwender\/in oder ein\/e Patient\/in verletzt?\",\r\n  \"patientHarmedTitle\": \"Wurde ein\/e Anwender\/in oder ein\/e Patient\/in verletzt?\",\r\n\r\n  \"seriousIncident\": \"Hat dieser Vorfall zu einem Todesfall, einer schweren Verletzung oder einer Umweltgef\u00e4hrdung gef\u00fchrt?\",\r\n  \"seriousIncidentTitle\": \"Todesfall \/ Schwere Verletzung \/ Umweltgef\u00e4hrdung?\",\r\n\r\n  \"select\": \"Ausw\u00e4hlen\",\r\n  \"yes\": \"Ja\",\r\n  \"no\": \"Nein\",\r\n\r\n  \"death\": \"Todesfall\",\r\n  \"seriousInjury\": \"Schwere Verletzung\",\r\n  \"environmentalHazard\": \"Umweltgef\u00e4hrdung\",\r\n  \"potentialDeathInjury\": \"M\u00f6glicher Todesfall oder m\u00f6gliche Verletzung\",\r\n  \"potentialEnvironmentalHazard\": \"M\u00f6gliche Umweltgef\u00e4hrdung\",\r\n\r\n  \"privacyNoticeBefore\": \"Mit dem Absenden dieses Formulars erkl\u00e4ren Sie sich damit einverstanden, dass Natus Sensory die angegebenen Informationen verarbeitet, um Ihre Supportanfrage zu pr\u00fcfen und zu beantworten. Bitte lesen Sie hierzu unsere\",\r\n\r\n  \"privacyPolicy\": \"Datenschutzrichtlinie\",\r\n\r\n  \"privacyNoticeAfter\": \". Bitte geben Sie keine Patientennamen, Geburtsdaten, Krankenaktennummern oder andere Informationen an, die R\u00fcckschl\u00fcsse auf die Identit\u00e4t von Patienten zulassen.\",\r\n\r\n  \"submit\": \"Anfrage absenden\",\r\n\r\n  \"requiredField\": \"Pflichtfeld\",\r\n\r\n  \"submitting\": \"Wird gesendet...\"\r\n},\r\n\t\"es\": {\r\n  \"welcomeAriaLabel\": \"Bienvenida\",\r\n\r\n  \"welcomeTitle\": \"Bienvenido al servicio de asistencia t\u00e9cnica de Natus Sensory\",\r\n\r\n  \"welcomeText\": \"Rellene el siguiente formulario. Si nos facilita el nombre del producto, la direcci\u00f3n del servicio y cualquier n\u00famero de referencia de incidencia existente, nos ayudar\u00e1 a tramitar su solicitud de forma m\u00e1s eficaz\",\r\n\r\n  \"contactDetails\": \"Detalles de contacto\",\r\n\r\n  \"hospital\": \"Nombre de la empresa\",\r\n  \"organisationPlaceholder\": \"Nombre de la organizaci\u00f3n\",\r\n\r\n  \"contactName\": \"Nombre\",\r\n  \"fullNamePlaceholder\": \"Nombre completo\",\r\n\r\n  \"email\": \"Email\",\r\n  \"emailPlaceholder\": \"nombre@ejemplo.com\",\r\n\r\n  \"phone\": \"N\u00famero de tel\u00e9fono\",\r\n  \"dialCode\": \"Incluye el prefijo internacional\",\r\n\r\n  \"serviceAddress\": \"Direcci\u00f3n de servicio\",\r\n\r\n  \"address\": \"Direcci\u00f3n\",\r\n  \"addressPlaceholder\": \"Edificio, departamento y calle\",\r\n\r\n  \"city\": \"Ciudad\",\r\n  \"cityPlaceholder\": \"Ciudad o localidad\",\r\n\r\n  \"postcode\": \"C\u00f3digo postal\",\r\n  \"postcodePlaceholder\": \"C\u00f3digo postal\",\r\n\r\n  \"country\": \"Pa\u00eds\",\r\n  \"countryPlaceholder\": \"Por ejemplo, Espa\u00f1a, Francia, Alemania o Italia\",\r\n\r\n  \"countryHelp\": \"Puedes introducir el pa\u00eds en ingl\u00e9s o en el idioma local. Los mercados directos reconocidos se redirigen autom\u00e1ticamente; en caso contrario, la unidad operativa y la moneda se establecen por defecto en IRE y USD para los puntos de venta.\",\r\n\r\n  \"productInformation\": \"Informaci\u00f3n del producto\",\r\n\r\n  \"productFamily\": \"Familia de productos\",\r\n  \"selectProductFamily\": \"Seleccione una familia de productos\",\r\n  \"selectProductFamilyFirst\": \"Seleccione primero una familia de productos\",\r\n\r\n  \"product\": \"Producto\",\r\n  \"selectProduct\": \"Seleccione un producto\",\r\n\r\n  \"serialNumber\": \"N\u00famero de serie\",\r\n  \"ifAvailable\": \"Si est\u00e1 disponible\",\r\n\r\n  \"existingCase\": \"N\u00famero de caso existente\",\r\n  \"ifApplicable\": \"Si corresponde\",\r\n\r\n  \"yourReference\": \"N\u00famero de caso\",\r\n  \"customerReference\": \"Orden de compra o ticket interno, si procede\",\r\n\r\n  \"requestDetails\": \"Detalles de la solicitud\",\r\n\r\n  \"subject\": \"Asunto\",\r\n  \"subjectPlaceholder\": \"Breve resumen del problema\",\r\n\r\n  \"detailedDescription\": \"Descripci\u00f3n detallada\",\r\n  \"detailedDescriptionPlaceholder\": \"Describe el problema, incluyendo los mensajes de error, cu\u00e1ndo comenzaron y las medidas de resoluci\u00f3n que ya se han tomado\",\r\n\r\n  \"patientHarmed\": \"\u00bfHa sufrido da\u00f1os un usuario o paciente?\",\r\n  \"patientHarmedTitle\": \"\u00bfHa sufrido da\u00f1os un usuario o paciente?\",\r\n\r\n  \"seriousIncident\": \"\u00bfHa provocado este incidente una muerte, lesi\u00f3n grave o peligro medioambiental?\",\r\n  \"seriousIncidentTitle\": \"\u00bfMuerte \/ Lesi\u00f3n grave \/ Peligro medioambiental?\",\r\n\r\n  \"select\": \"Seleccionar\",\r\n  \"yes\": \"S\u00ed\",\r\n  \"no\": \"No\",\r\n\r\n  \"death\": \"Muerte\",\r\n  \"seriousInjury\": \"Lesi\u00f3n grave\",\r\n  \"environmentalHazard\": \"Peligro medioambiental\",\r\n  \"potentialDeathInjury\": \"Posibilidad de muerte o lesi\u00f3n\",\r\n  \"potentialEnvironmentalHazard\": \"Posible peligro medioambiental\",\r\n\r\n  \"privacyNoticeBefore\": \"Al enviar este formulario, das tu consentimiento para que Natus Sensory trate la informaci\u00f3n facilitada con el fin de revisar y responder a tu solicitud de asistencia. Consulta nuestra\",\r\n\r\n  \"privacyPolicy\": \"Pol\u00edtica de privacidad\",\r\n\r\n  \"privacyNoticeAfter\": \". No incluyas nombres de pacientes, fechas de nacimiento, n\u00fameros de historial m\u00e9dico ni otra informaci\u00f3n que permita identificar a los pacientes.\",\r\n\r\n  \"submit\": \"Enviar solicitud\",\r\n\r\n  \"requiredField\": \"Campo obligatorio\",\r\n\r\n  \"submitting\": \"Enviando...\"\r\n},\r\n\t\"it\": {\r\n  \"welcomeAriaLabel\": \"Benvenuto\",\r\n\r\n  \"welcomeTitle\": \"Benvenuti al supporto tecnico Natus Sensory\",\r\n\r\n  \"welcomeText\": \"Si prega di compilare il modulo sottostante. Fornire il modello del dispositivo, l'indirizzo presso cui il dispositivo \u00e8 installato e qualsiasi riferimento a un caso gi\u00e0 aperto ci aiuter\u00e0 a gestire la vostra richiesta in modo efficiente.\",\r\n\r\n  \"contactDetails\": \"Informazioni di contatto\",\r\n\r\n  \"hospital\": \"Nome societ\u00e0\",\r\n  \"organisationPlaceholder\": \"Nome dell\u2019organizzazione\",\r\n\r\n  \"contactName\": \"Nome\",\r\n  \"fullNamePlaceholder\": \"Nome completo\",\r\n\r\n  \"email\": \"Email\",\r\n  \"emailPlaceholder\": \"nome@esempio.it\",\r\n\r\n  \"phone\": \"Numero di telefono\",\r\n  \"dialCode\": \"Inserire il prefisso internazionale\",\r\n\r\n  \"serviceAddress\": \"Indirizzo di assistenza\",\r\n\r\n  \"address\": \"Indirizzo\",\r\n  \"addressPlaceholder\": \"Edificio, reparto e via\",\r\n\r\n  \"city\": \"Citt\u00e0\",\r\n  \"cityPlaceholder\": \"Citt\u00e0 o localit\u00e0\",\r\n\r\n  \"postcode\": \"Codice postale\",\r\n  \"postcodePlaceholder\": \"Codice postale\",\r\n\r\n  \"country\": \"Paese\",\r\n  \"countryPlaceholder\": \"Ad esempio, Italia, Spagna, Francia o Germania\",\r\n\r\n  \"countryHelp\": \"Inserire il paese in lingua inglese oppure nella sua lingua locale. I mercati diretti riconosciuti vengono instradati automaticamente; in caso contrario, per i DP l'Unit\u00e0 Operativa e la Valuta verranno impostate rispettivamente su IRE e USD come valori predefiniti.\",\r\n\r\n  \"productInformation\": \"Informazioni sul prodotto\",\r\n\r\n  \"productFamily\": \"Famiglia di prodotti\",\r\n  \"selectProductFamily\": \"Seleziona una famiglia di prodotti\",\r\n  \"selectProductFamilyFirst\": \"Selezionare prima una famiglia di prodotti\",\r\n\r\n  \"product\": \"Prodotto\",\r\n  \"selectProduct\": \"Seleziona un prodotto\",\r\n\r\n  \"serialNumber\": \"Numero di serie\",\r\n  \"ifAvailable\": \"Se disponibile\",\r\n\r\n  \"existingCase\": \"Numero di caso esistente\",\r\n  \"ifApplicable\": \"Se applicabile\",\r\n\r\n  \"yourReference\": \"Numero di caso\",\r\n  \"customerReference\": \"Ordine di acquisto o ticket interno, se disponibile\",\r\n\r\n  \"requestDetails\": \"Dettagli della richiesta\",\r\n\r\n  \"subject\": \"Oggetto\",\r\n  \"subjectPlaceholder\": \"Breve riepilogo del problema\",\r\n\r\n  \"detailedDescription\": \"Descrizione dettagliata\",\r\n  \"detailedDescriptionPlaceholder\": \"Descrivere il problema, inclusi eventuali messaggi di errore, quando si \u00e8 verificato per la prima volta e le attivit\u00e0 di risoluzione dei problemi gi\u00e0 effettuate\",\r\n\r\n  \"patientHarmed\": \"Un utente o un paziente ha subito un danno?\",\r\n  \"patientHarmedTitle\": \"Un utente o un paziente ha subito un danno?\",\r\n\r\n  \"seriousIncident\": \"Questo incidente ha provocato un decesso, una lesione grave o un pericolo ambientale?\",\r\n  \"seriousIncidentTitle\": \"Decesso \/ Lesione grave \/ Pericolo ambientale?\",\r\n\r\n  \"select\": \"Seleziona\",\r\n  \"yes\": \"S\u00ec\",\r\n  \"no\": \"No\",\r\n\r\n  \"death\": \"Decesso\",\r\n  \"seriousInjury\": \"Lesione grave\",\r\n  \"environmentalHazard\": \"Pericolo ambientale\",\r\n  \"potentialDeathInjury\": \"Possibilit\u00e0 di decesso o lesione\",\r\n  \"potentialEnvironmentalHazard\": \"Potenziale pericolo ambientale\",\r\n\r\n  \"privacyNoticeBefore\": \"Inviando questo modulo, si acconsente al trattamento delle informazioni fornite da parte di Natus Sensory al fine di valutare e rispondere alla richiesta di assistenza. Si prega di consultare la nostra\",\r\n\r\n  \"privacyPolicy\": \"Informativa sulla privacy\",\r\n\r\n  \"privacyNoticeAfter\": \". Non includere nomi di pazienti, date di nascita, numeri di cartella clinica o altre informazioni che possano consentire l'identificazione del paziente.\",\r\n\r\n  \"submit\": \"Invia richiesta\",\r\n\r\n  \"requiredField\": \"Campo obbligatorio\",\r\n\r\n  \"submitting\": \"Invio in corso...\"\r\n}\r\n};\r\n\r\n  function tr(key) {\r\n    const translated = translations[lang] && translations[lang][key];\r\n    return translated !== undefined && translated !== \"\"\r\n      ? translated\r\n      : translations.en[key];\r\n  }\r\n\r\n  function setLabelText(label, text) {\r\n    if (!label) return;\r\n    Array.from(label.childNodes).forEach(node => {\r\n      if (node.nodeType === Node.TEXT_NODE) node.remove();\r\n    });\r\n    label.insertBefore(document.createTextNode(\"\\n                \" + text + \" \"), label.firstChild);\r\n  }\r\n\r\n  function applyTranslations() {\r\n    document.documentElement.lang = lang;\r\n\r\n    document.querySelectorAll(\"[data-i18n]\").forEach(element => {\r\n      element.textContent = tr(element.dataset.i18n);\r\n    });\r\n\r\n    document.querySelectorAll(\"[data-i18n-label]\").forEach(element => {\r\n      setLabelText(element, tr(element.dataset.i18nLabel));\r\n    });\r\n\r\n    document.querySelectorAll(\"[data-i18n-placeholder]\").forEach(element => {\r\n      element.placeholder = tr(element.dataset.i18nPlaceholder);\r\n    });\r\n\r\n    document.querySelectorAll(\"[data-i18n-aria-label]\").forEach(element => {\r\n      element.setAttribute(\"aria-label\", tr(element.dataset.i18nAriaLabel));\r\n    });\r\n    document.querySelectorAll(\"[data-i18n-title]\").forEach(element => {\r\n      element.setAttribute(\"title\", tr(element.dataset.i18nTitle));\r\n    });\r\n  }\r\n\r\n  const fold = value =>\r\n    String(value || \"\")\r\n      .trim()\r\n      .toLowerCase()\r\n      .normalize(\"NFD\")\r\n      .replace(\/[\\u0300-\\u036f]\/g, \"\")\r\n      .replace(\/[.\u2019'_-]\/g, \" \")\r\n      .replace(\/\\s+\/g, \" \");\r\n\r\n  \/*\r\n   * Product to Salesforce Case Area mapping.\r\n   * Other intentionally leaves Case Area empty.\r\n   *\/\r\n  const productArea = {\r\n    \"ICS Aircal\": \"Audiology\",\r\n    \"Algo 3\": \"Hearing\",\r\n    \"Algo 5\": \"Hearing\",\r\n    \"Algo 7i\": \"Hearing\",\r\n    \"Algo Pro\": \"Hearing\",\r\n    \"Madsen Astera 2\": \"Audiology\",\r\n    \"Aurical AUD\": \"Audiology\",\r\n    \"Aurical HIT\": \"Audiology\",\r\n    \"Aurical OTOcam\": \"Audiology\",\r\n    \"Madsen Capella 2\": \"Audiology\",\r\n    \"EchoScreen III\": \"Hearing\",\r\n    \"Aurical FreeFit\": \"Audiology\",\r\n    \"ICS Dizcovery\": \"Audiology\",\r\n    \"ICS Impulse\": \"Audiology\",\r\n    \"Madesn Itera\": \"Audiology\",\r\n    \"Madsen A450\": \"Audiology\",\r\n    \"Madsen AccuScreen\": \"Audiology\",\r\n    \"Madsen Alpha\": \"Audiology\",\r\n    \"Madsen Zodiac\": \"Audiology\",\r\n    \"Neoblue Blanket\": \"Jaundice\",\r\n    \"Neoblue Compact\": \"Jaundice\",\r\n    \"Neoblue Cozy\": \"Jaundice\",\r\n    \"Neoblue Nova\": \"Jaundice\",\r\n    \"NicView 2.0\": \"Video Streaming\",\r\n    \"ICS OTOscan\": \"Audiology\",\r\n    \"Radiometer\": \"Jaundice\",\r\n    \"Retcam 3\": \"Ophthalmic Imaging\",\r\n    \"Retcam Envision\": \"Ophthalmic Imaging\",\r\n    \"Retcam Shuttle\": \"Ophthalmic Imaging\",\r\n    \"Biologic AuDX\": \"Audiology\",\r\n    \"Biologic Nav Pro\": \"Audiology\",\r\n    \"HI-Pro\": \"Audiology\",\r\n    \"Otobase\": \"Audiology\",\r\n    \"Otosuite\": \"Audiology\",\r\n    \"Other\": \"\"\r\n  };\r\n\r\n  \/*\r\n   * Product Family to Product filtering matrix.\r\n   *\/\r\n  const productFamilies = {\r\n    \"ICS\": [\r\n      \"ICS Aircal\",\r\n      \"ICS Dizcovery\",\r\n      \"ICS Impulse\",\r\n      \"ICS OTOscan\"\r\n    ],\r\n\r\n    \"Algo\": [\r\n      \"Algo 3\",\r\n      \"Algo 5\",\r\n      \"Algo 7i\",\r\n      \"Algo Pro\"\r\n    ],\r\n\r\n    \"Madsen\": [\r\n      \"Madsen Astera 2\",\r\n      \"Madsen Capella 2\",\r\n      \"Madesn Itera\",\r\n      \"Madsen A450\",\r\n      \"Madsen AccuScreen\",\r\n      \"Madsen Alpha\",\r\n      \"Madsen Zodiac\"\r\n    ],\r\n\r\n    \"Aurical\": [\r\n      \"Aurical AUD\",\r\n      \"Aurical HIT\",\r\n      \"Aurical OTOcam\",\r\n      \"Aurical FreeFit\"\r\n    ],\r\n\r\n    \"EchoScreen\": [\r\n      \"EchoScreen III\"\r\n    ],\r\n\r\n    \"Neoblue\": [\r\n      \"Neoblue Blanket\",\r\n      \"Neoblue Compact\",\r\n      \"Neoblue Cozy\",\r\n      \"Neoblue Nova\"\r\n    ],\r\n\r\n    \"NicView\": [\r\n      \"NicView 2.0\"\r\n    ],\r\n\r\n    \"Radiometer\": [\r\n      \"Radiometer\"\r\n    ],\r\n\r\n    \"Retcam\": [\r\n      \"Retcam 3\",\r\n      \"Retcam Envision\",\r\n      \"Retcam Shuttle\"\r\n    ],\r\n\r\n    \"Biologic\": [\r\n      \"Biologic AuDX\",\r\n      \"Biologic Nav Pro\"\r\n    ],\r\n\r\n    \"Hi-Pro\": [\r\n      \"HI-Pro\"\r\n    ],\r\n\r\n    \"Otobase\": [\r\n      \"Otobase\"\r\n    ],\r\n\r\n    \"Otosuite\": [\r\n      \"Otosuite\"\r\n    ],\r\n\r\n    \"Other\": [\r\n      \"Other\"\r\n    ]\r\n  };\r\n\r\n  const routes = [\r\n    {\r\n      ou: \"SEN IRE OU\",\r\n      currency: \"EUR\",\r\n      names: [\r\n        \"ireland\",\r\n        \"eire\",\r\n        \"\u00e9ire\",\r\n        \"irlande\",\r\n        \"irlanda\",\r\n        \"irland\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN CAD OU\",\r\n      currency: \"CAD\",\r\n      names: [\r\n        \"canada\",\r\n        \"canad\u00e1\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN US OU\",\r\n      currency: \"USD\",\r\n      names: [\r\n        \"united states\",\r\n        \"united states of america\",\r\n        \"usa\",\r\n        \"u s a\",\r\n        \"us\",\r\n        \"u s\",\r\n        \"america\",\r\n        \"estados unidos\",\r\n        \"etats unis\",\r\n        \"\u00e9tats unis\",\r\n        \"vereinigte staaten\",\r\n        \"stati uniti\",\r\n        \"yhdysvallat\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN US OU\",\r\n      currency: \"USD\",\r\n      names: [\r\n        \"puerto rico\",\r\n        \"porto rico\",\r\n        \"portorico\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN UK OU\",\r\n      currency: \"GBP\",\r\n      names: [\r\n        \"united kingdom\",\r\n        \"uk\",\r\n        \"u k\",\r\n        \"great britain\",\r\n        \"britain\",\r\n        \"england\",\r\n        \"scotland\",\r\n        \"wales\",\r\n        \"northern ireland\",\r\n        \"reino unido\",\r\n        \"royaume uni\",\r\n        \"vereinigtes konigreich\",\r\n        \"vereinigtes k\u00f6nigreich\",\r\n        \"regno unito\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN SWE OU\",\r\n      currency: \"SEK\",\r\n      names: [\r\n        \"sweden\",\r\n        \"sverige\",\r\n        \"suede\",\r\n        \"su\u00e8de\",\r\n        \"suecia\",\r\n        \"schweden\",\r\n        \"svezia\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN FIN OU\",\r\n      currency: \"EUR\",\r\n      names: [\r\n        \"finland\",\r\n        \"suomi\",\r\n        \"finlande\",\r\n        \"finlandia\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN NZ OU\",\r\n      currency: \"NZD\",\r\n      names: [\r\n        \"new zealand\",\r\n        \"newzealand\",\r\n        \"nz\",\r\n        \"n z\",\r\n        \"nouvelle zelande\",\r\n        \"nouvelle-z\u00e9lande\",\r\n        \"nueva zelanda\",\r\n        \"neuseeland\",\r\n        \"nuova zelanda\",\r\n        \"aotearoa\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN NOR OU\",\r\n      currency: \"NOK\",\r\n      names: [\r\n        \"norway\",\r\n        \"norge\",\r\n        \"noreg\",\r\n        \"norvege\",\r\n        \"norv\u00e8ge\",\r\n        \"noruega\",\r\n        \"norwegen\",\r\n        \"norvegia\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN ITA OU\",\r\n      currency: \"EUR\",\r\n      names: [\r\n        \"italy\",\r\n        \"italia\",\r\n        \"italie\",\r\n        \"italien\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN GER OU\",\r\n      currency: \"EUR\",\r\n      names: [\r\n        \"germany\",\r\n        \"deutschland\",\r\n        \"alemania\",\r\n        \"allemagne\",\r\n        \"germania\",\r\n        \"saksa\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN FRA OU\",\r\n      currency: \"EUR\",\r\n      names: [\r\n        \"france\",\r\n        \"francia\",\r\n        \"frankreich\",\r\n        \"ranska\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN ESP OU\",\r\n      currency: \"EUR\",\r\n      names: [\r\n        \"spain\",\r\n        \"espana\",\r\n        \"espa\u00f1a\",\r\n        \"espagne\",\r\n        \"spanien\",\r\n        \"spagna\",\r\n        \"espanha\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN DEN OU\",\r\n      currency: \"DKK\",\r\n      names: [\r\n        \"denmark\",\r\n        \"danmark\",\r\n        \"danemark\",\r\n        \"dinamarca\",\r\n        \"danemarca\"\r\n      ]\r\n    },\r\n    {\r\n      ou: \"SEN CHN OU\",\r\n      currency: \"CNY\",\r\n      names: [\r\n        \"china\",\r\n        \"people s republic of china\",\r\n        \"prc\",\r\n        \"p r c\",\r\n        \"\u4e2d\u56fd\",\r\n        \"\u4e2d\u534e\u4eba\u6c11\u5171\u548c\u56fd\",\r\n        \"chine\",\r\n        \"cina\",\r\n        \"chiny\"\r\n      ]\r\n    }\r\n  ];\r\n\r\n  const aliasMap = new Map();\r\n\r\n  routes.forEach(route => {\r\n    route.names.forEach(name => {\r\n      aliasMap.set(fold(name), route);\r\n    });\r\n  });\r\n\r\n  function applyCountryRouting() {\r\n    const route = aliasMap.get(fold($(\"country\").value));\r\n\r\n    $(\"operatingUnit\").value =\r\n      route ? route.ou : \"SEN IRE OU\";\r\n\r\n    $(\"currency\").value =\r\n      route ? route.currency : \"USD\";\r\n\r\n    return route || {\r\n      ou: \"SEN IRE OU\",\r\n      currency: \"USD\"\r\n    };\r\n  }\r\n\r\n  function updateProductOptions() {\r\n    const family = $(\"productFamily\").value;\r\n    const productSelect = $(\"product\");\r\n    const products = productFamilies[family] || [];\r\n\r\n    productSelect.innerHTML = \"\";\r\n\r\n    const placeholder = document.createElement(\"option\");\r\n    placeholder.value = \"\";\r\n\r\n    if (family) {\r\n      placeholder.textContent = tr(\"selectProduct\");\r\n    } else {\r\n      placeholder.textContent = tr(\"selectProductFamilyFirst\");\r\n    }\r\n\r\n    productSelect.appendChild(placeholder);\r\n\r\n    products.forEach(product => {\r\n      const option = document.createElement(\"option\");\r\n      option.value = product;\r\n      option.textContent = product;\r\n      productSelect.appendChild(option);\r\n    });\r\n\r\n    productSelect.disabled = products.length === 0;\r\n\r\n    \/*\r\n     * Automatically select the product when the selected\r\n     * family only contains one product.\r\n     *\/\r\n    if (products.length === 1) {\r\n      productSelect.value = products[0];\r\n    }\r\n  }\r\n\r\n  $(\"productFamily\").addEventListener(\r\n    \"change\",\r\n    updateProductOptions\r\n  );\r\n\r\n  $(\"country\").addEventListener(\r\n    \"input\",\r\n    applyCountryRouting\r\n  );\r\n\r\n  $(\"supportForm\").addEventListener(\"submit\", event => {\r\n    const form = $(\"supportForm\");\r\n\r\n    if (!form.checkValidity()) {\r\n      event.preventDefault();\r\n      form.reportValidity();\r\n      return;\r\n    }\r\n\r\n    const productFamily = $(\"productFamily\").value;\r\n    const product = $(\"product\").value;\r\n    const area = productArea[product] || \"\";\r\n    const route = applyCountryRouting();\r\n\r\n    \/*\r\n     * Populate the Salesforce Case Area field.\r\n     * Other remains blank.\r\n     *\/\r\n    $(\"caseArea\").value = area;\r\n\r\n    const clean = id => {\r\n      const element = $(id);\r\n\r\n      if (!element) {\r\n        return \"Not provided\";\r\n      }\r\n\r\n      return element.value.trim() || \"Not provided\";\r\n    };\r\n\r\n    \/*\r\n     * Populate the Salesforce Description field.\r\n     *\/\r\n    $(\"salesforceDescription\").value = [\r\n      \"Product Family:\\n\" + productFamily,\r\n      \"Product:\\n\" + product,\r\n      \"Case Area:\\n\" + (area || \"Not assigned\"),\r\n      \"Detailed Description:\\n\" + $(\"customerIssue\").value.trim(),\r\n      \"Service Address:\\n\" +\r\n        clean(\"address\") + \"\\n\" +\r\n        clean(\"city\") + \"\\n\" +\r\n        clean(\"zip\") + \"\\n\" +\r\n        clean(\"country\"),\r\n      \"Operating Unit:\\n\" + (route.ou || \"Not assigned\"),\r\n      \"Currency:\\n\" + (route.currency || \"Not assigned\"),\r\n      \"Serial Number:\\n\" + clean(\"serialNumber\"),\r\n      \"Existing Natus Case Number:\\n\" +\r\n        clean(\"existingCaseNumber\"),\r\n      \"Customer Reference Number:\\n\" +\r\n        clean(\"customerReference\"),\r\n      \"Contact Email:\\n\" + clean(\"email\"),\r\n      \"Contact Phone:\\n\" + clean(\"phone\")\r\n    ].join(\"\\n\\n\");\r\n\r\n    const prefix = \"[\" + product + \"] \";\r\n    const existingSubject = $(\"subject\").value.trim();\r\n\r\n    if (!existingSubject.startsWith(prefix)) {\r\n      $(\"subject\").value =\r\n        (prefix + existingSubject).slice(0, 80);\r\n    }\r\n\r\n    $(\"submitButton\").disabled = true;\r\n    $(\"submitButton\").textContent = tr(\"submitting\");\r\n    $(\"submitButton\").setAttribute(\"aria-busy\", \"true\");\r\n  });\r\n\r\n  \/*\r\n   * Set the Product dropdown correctly on page load.\r\n   *\/\r\napplyTranslations();\r\nupdateProductOptions();\r\nconsole.log(\"Natus Web-to-Case script loaded\");\r\n})();\r\n<\/script>"}},{"acf_fc_layout":"accordion_two_columns","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"accordions_2_columns":{"module_options":{"":null,"module_id":"n6aa926a369994","module_class":"","module_background_type":"color","module_background_color":"","module_background_image":false,"module_background_video":"","activate_custom_padding":false,"padding_top_desktop":"0","padding_top_tablet":"0","padding_top_mobile":"0","padding_bottom_desktop":"0","padding_bottom_tablet":"0","padding_bottom_mobile":"0","activate_custom_margin":false,"margin_top_desktop":"0","margin_top_tablet":"0","margin_top_mobile":"0","margin_bottom_desktop":"0","margin_bottom_tablet":"0","margin_bottom_mobile":"0","disable_on":[],"content_alignment_desktop":"left","content_alignment_tablet":"left","content_alignment_mobile":"left"},"title":"Contact numbers","accordions":[{"accordion_title":"Otometrics","accordion_rows":[{"accordion_row_title":"Hearing & Balance products","accordion_row":[{"title":"","description":"<p><strong>United States<\/strong><br \/>\nTel: +1 (855) 466-8324<\/p>\n<p><strong>Germany<\/strong><br \/>\nTel: +49 251 203 983-0<\/p>\n<p><strong>France<\/strong><br \/>\nTel: +33 1 60 13 76 66<\/p>\n<p><strong>UK &amp; Ireland<\/strong><br \/>\nTel: +44 1280 730 755<\/p>\n<p><strong>Benelux<\/strong><br \/>\nTel: +31 85 7826 478<\/p>\n<p><strong>Spain<\/strong><br \/>\nTel: +34 91 428 22 33<\/p>\n<p><strong>Italy<\/strong><br \/>\nTel: +39 049 89 11 110<\/p>\n<p><strong>Australia &amp; New Zealand<\/strong><br \/>\nTel: 1800 290 772<\/p>\n"}]}]},{"accordion_title":"Newborn Care","accordion_rows":[{"accordion_row_title":"Retcam","accordion_row":[{"title":"","description":"<p><strong>United States<\/strong><br \/>\nTel: +1 (650) 802-0400<br \/>\nToll Free US &amp; Canada (888) 496-2887<\/p>\n<p><strong>Germany<\/strong><br \/>\nTel: +49 251 203 983-0<\/p>\n<p><strong>France<\/strong><br \/>\nTel: +33 1 60 13 76 66<\/p>\n<p><strong>UK &amp; Ireland<\/strong><br \/>\nTel: +44 1280 730 755<\/p>\n<p><strong>Benelux<\/strong><br \/>\nTel: +31 85 7826 478<\/p>\n<p><strong>Spain<\/strong><br \/>\nTel: +34 91 428 22 33<\/p>\n<p><strong>Italy<\/strong><br \/>\nTel: +39 049 89 11 110<\/p>\n<p><strong>Australia &amp; New Zealand<\/strong><br \/>\nTel: 1800 290 772<\/p>\n"}]},{"accordion_row_title":"NicView 2","accordion_row":[{"title":"","description":"<p>Web: <a href=\"https:\/\/www.nicview.net\/\" target=\"_blank\" rel=\"noopener\">www.nicview.net<\/a><br \/>\nTel: +1 855-NICVIEW<\/p>\n"}]},{"accordion_row_title":"Neometrics","accordion_row":[{"title":"","description":"<p><strong>United States<\/strong><br \/>\nToll Free: (800) 645-3616<br \/>\nTel: (631) 457-4430<\/p>\n<p>State of CA is supported after hours (888) 496-2887 (5pm-5am PST weekdays, all weekends)<\/p>\n"}]},{"accordion_row_title":"neoBLUE \/ ALGO","accordion_row":[{"title":"","description":"<p><strong>United States<br \/>\n<\/strong>Tel: 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